It’s fair to say that taking a child to the hospital isn’t how most parents would want to spend their day! But, emergencies happen, and with children, it’s important to have a plan in place, just in case.
Most parents have experienced that should-I-or-should-I-not moment of trying to decide when to take an ill child to the hospital, particularly after hours when your child or family doctor is unavailable. And how will your precious child be treated on admission?
Hong Kong Emergency Numbers
How To Book An Urgent Doctor’s Appointment
Public Hospital Accident & Emergency Procedures
Private Hospitals With 24-Hour Accident & Emergency Departments
Private Hospitals With 24-Hour General Outpatient Departments
Hong Kong Emergency Numbers And Ambulance Service
Clearly, an accident such as a big fall, or injuries such as a deep cut or burn warrants heading quickly to the nearest Accident & Emergency (A&E) department. You can find the full list here.
999 Is the emergency number to call an ambulance in Hong Kong.
The worldwide emergency number 112 for mobile phones also works in Hong Kong and will be re-directed to the 999 call centre. Ambulance services are entirely free so do not hesitate to call, you will be taken directly to the closest public hospital and prioritised based on the urgency of care required. Ambulances will ONLY take you to a public hospital.
How To Book An Urgent Doctor’s Appointment
What do you do if your child is feverish and off their food? Is it just a cold or perhaps a more serious infection? If something just feels ‘off’ with your child, that’s reason enough to seek a doctor’s expertise. For coughs, earaches, muscle strains and the like, you can walk in or book an appointment with the General Outpatient Clinics provided by the Hospital Authority. This can easily be arranged via the HA Go app for consultations within the next 24 hours. There are 23 clinics operating until 10pm weekdays, weekends and public holidays, with many more open standard hours on weekdays and Saturday mornings. Most private hospitals across Hong Kong also have 24-hour outpatient clinics that can be booked or take walk-ins.
Hong Kong Public Hospital Accident And Emergency Procedures
In a life-threatening or serious medical emergency, it is best to be at a public hospital that can offer comprehensive care in one location. Accident and Emergency (A&E) services are provided at 18 public hospitals across Hong Kong.
Queen Mary Hospital is the major, teaching hospital on Hong Kong Island with territory-wide services offered for complex healthcare. In Kowloon, Queen Elizabeth Hospital provides 24-hour accident and emergency services as does North Lantau Hospital, Prince of Wales in Sha Tin and Tuen Mun Hospital.
It’s worth making sure your family (including domestic helpers) are aware of your closest hospital.
You can check public hospital wait times here.
You will need:
- Your Hong Kong ID
- Child’s birth certificate or passport
- Cash or Octopus for payment (public hospital A&E fee is HK$180 and outpatient clinic attendance is HK$50)
- Comfort items for yourself and your child — a change of clothes, a sweater (hospital waiting rooms are generally arctic cold!), some water and snacks, your child’s favourite teddy or toy for comfort and a fully charged mobile phone and power bank (public hospitals generally do not let you charge your phone!).
It’s worth noting that if your child is not in the care of a parent, non-essential treatment may be delayed until the guardian is present to give consent. Make sure the caregivers in your family know who they can call in an emergency and have temporary guardianship documents accessible. Keep this in mind if both parents might ever be uncontactable or out of the country.
Upon entering a public hospital, you will be asked to provide an ID for the patient and to pay the A&E admission fee. This can be quite confusing, particularly in an emergency, but rest assured the staff will guide you through the process. You will be seen by a doctor according to patient need which may mean waiting for a while as critical or emergency patients are prioritised.
Hong Kong Private Hospitals With 24-Hour Accident And Emergency Service
Union Hospital, Sha Tin
Union Emergency Medicine Centre offers 24-hour emergency medical services along with a range of general and specialist outpatient clinics such as dental, paediatrics, radiology and family medicine.
Consult Fees: $330 to $1,300 depending on the day and time of attendance and not including any medication, tests or specialists’ fees.
24-Hour Emergency Hotline: 2608 3355
Gleneagles Hospital, Wong Chuk Hang
Gleneagles Hospital provides 24-hour emergency and outpatient clinic services that can be booked online for attendance in-person or virtually. Parents will appreciate the dedication to children through the specific Charter for Children in Hospitals and the clear run-down of waiting times and procedures available online.
Consult Fees: $420 to $1,100 depending on the day and time and not including any medication or laboratory services. Note that a $1,500 flat fee is charged for critical case consultations.
Hong Kong Adventist Hospital – Stubbs Road
All manner of accidents and illnesses can be treated such as dislocations, suturing, allergic reactions, burns, breathing difficulties, unexplained fever and viral infections. There’s also 24-hour access to diagnostic imaging including ultrasound, CT and MRI.
Consult Fees: $1,000 for 24-hour urgent care consultation, $450 for outpatient General Practice or Family Medicine
Hong Kong Adventist Hospital – Tsuen Wan
Hong Kong Adventist Hospital in Tsuen Wan provides 24-hour Urgent Care as well as General Outpatient clinics most days. View the full clinic hours and fees here.
Consult Fees: Urgent Care – $450 (weekdays from 8am to 8pm); $550 all other times; General outpatient – $240, excluding investigations, supplies and medications.
Hong Kong Private Hospitals With 24-Hour Outpatient Clinics
Most other private hospitals across Hong Kong have 24-hour outpatient clinics, handling non-urgent issues that you would typically see your GP for during the day or to treat a wound or a broken bone.
Canossa Hospital (Caritas), Mid-Levels
Enquiries and non-emergency bookings can be made via Whatsapp or phone for the 24-hour outpatient clinic at Canossa. Alternatively, you can attend without an appointment.
Consult Fees: $320 to $500 excluding drugs, medical supplies or laboratory investigations.
CUHK Medical Centre, Sha Tin
This private hospital in Sha Tin offers a 24-hour Emergency Medical Centre as well as Telemedicine appointments with a drug delivery service offered.
Consult Fees: $300 to $2,400 with extra charges for medications, lab fees and certain procedures. See the full price breakdown here.
Hong Kong Baptist Hospital, Kowloon
Baptist Hospital offers 24-hour private hospital general outpatient services, which can then refer you to specialist treatment centres as needed.
Consult Fees: $300 to $550 depending on the day and time and not including any medication or laboratory services.
Hong Kong Sanatorium & Hospital, Happy Valley
With over 100 years in operation, the HKSH Family Medicine and Primary Care Centre provide 24-hour general outpatient services, with specialists on call as needed.
Consult Fees: $400 to $700 depending on the day and time and not including any medication or laboratory services.
Matilda International Hospital, The Peak
Matilda pledges the maximum waiting time for non-emergency walk-in cases to their outpatient clinic will be less than 60 minutes (unless the clinic is fully booked).
Consult Fees: $590 to $800 depending on the day and time and not including any medication, specialist procedures or laboratory services.
St. Paul’s Hospital, Causeway Bay
St. Paul’s private hospital outpatient clinic including its pharmacy is available 24 hours a day including Sundays and public holidays.
Consult Fees: $180 to $370 depending on the day and time and not including any medication or laboratory services.
St. Teresa’s Hospital, Kowloon
St. Teresa’s provides a 24-hour general outpatient clinic in Kowloon. with consultation fees ranging from HK$180-370 not including tests, procedures, drugs or operations. Bookings can be made a minimum of 2 days in advance via email.
Consult Fees: $180 to $370 depending on the day and time and not including any medication, specialist procedures or laboratory services.